Many of our items have an optional add-on, called "Lift Gate Service" which you can select from a drop down on each product page. This additional delivery feature costs $75, and we recommend adding it to your purchase if you are unsure of your ability to lift the item from the delivery truck. By default, lift gate service is not included with your purchase.
What is a lift gate?
A lift gate is a platform on the back of the delivery truck that slowly lowers the item to the ground. As items can exceed 200 lbs in weight, this feature can be very helpful as it makes unloading your purchase from the truck easier.
Do They Bring The Crib Inside?
No. Lift gate service only includes lowering the item to the ground.
Should I add on a lift gate?
This is 100% up to you. We offer this feature as an optional upgrade in order to keep prices low. If you are in doubt of your ability to lift the crib from the truck, you may want to add lift gate service.
Can I Try Receiving The Order Without A Lift Gate?
If you choose not to order a lift gate and you are unable to remove your item from the truck on delivery, you may be charged additional fees for re-delivery of the item, including but not limited to the initial $75 lift gate fee as well as other fees (depending on the carrier). If in doubt, we recommend you add the lift gate service to ensure that no additional fees are added in the event of a failed delivery.
What is your returns policy regarding lift gates?
We are unable to accept any returns that occur due to the inability to unload a package from the delivery truck.
I want to know more!
If you have any further questions regarding delivery or lift gate service, please get in touch with us by clicking here.