Cribs & Carriages strives to bring you the very best in terms of both price and quality, with the most comprehensive warranties. In the rare instance you receive a box that is undamaged, but the item within is damaged, we will promptly assist you with an insurance claim for a refund or replacement unit/parts shipped to you at no cost. Please let us know of these damages within 72 hours of receiving your order.
DON'T WANT OR NEED YOUR CRIB / ACCESSORY ANYMORE?
Please read the following carefully as some manufacturers do not accept returns in the case of buyer's remorse (meaning you purchased a crib or accessory, but simply had a change of heart). Many high-end manufacturers have stringent policies, and many customers who purchase these have even more stringent requirements. This means that you can rest assured you have not been sold a returned unit or accessory. Lower-priced items usually can be returned, but the higher end and/or custom items have a no-return policy. Prior to ordering an item, please be sure you understand that some sales are final, per the manufacturer.
We completely understand buyer's remorse can happen for any number of reasons -- we are human after all -- but we have no choice but to abide by their policies. We sincerely appreciate your understanding.
Cribs & Carriage's wishes you years of satisfaction with your purchase -- please let us know if we can do anything to help. Feel free to email us at firstname.lastname@example.org with any questions!