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Shipping & Return Policy

Order Confirmation

As soon as you place your order you will promptly receive an order confirmation e-mail. This confirms we have received your order and pre-authorized your credit card for the purchase. Your card will not be charged until your item ships. As soon as we receive your order we automatically verify that the item is available and determine lead time and estimated delivery date. If your item is on backorder or unavailable we will void the pre-authorization and promptly reach out to you via phone or e-mail. If your item(s) are available for immediate shipment (within 1-2 business days) we will process the charge upon shipment.

Shipping Your Order

If your item is in stock we will immediately process the charge on your credit card, subsequently the item will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address provided during check out. Please feel free to inquire if you do not receive the tracking information, since the email may unfortunately land in your junk folder. Shipping lead times may be longer than usual during holiday/rush periods. We will immediately inform you if this is the case and request your permission to proceed. 

Once the shipment has left the warehouse the estimated delivery time is 5-7 business days. Rest assured we will always do our very best to ensure the promptest delivery possible. Guaranteed shipment dates and express service may be also available, please let us know if you need rush service and we will do our best to accommodate.

Damages

Inspect your purchase to ensure that it is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received. If your item(s)/box arrives damaged please note the damage on the delivery bill (also known as a bill of lading), take photographs, and send the photos to support@cribsandcarriages.com. We will then process an insurance claim on your behalf and promptly ship you a replacement part or item at no cost to you. 

Cribs & Carriages and its manufacturers/suppliers reserve the right to first fix your item with a replacement part. Most transit damage can be fixed with a simple replacement part (ie leg, bar, rod).

Please make sure to notate the bill of lading if there are any signs of damage to the box or if your number of boxes are short. If unsure, do not hesitate to contact us immediately at 407-308-0090 and we will be glad to promptly assist you. 

Examples of damage to a box are: rips, holes, crush, dings, etc.

It is very important that any damage or shortages are reported within five calendar days of receipt of the merchandise, due to carrier insurance regulations and rules. If the damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance. In order to receive an immediate refund or replacement, you agree to hold onto the damaged item and not dispose of it until the claim process is over. 

Cancellations & Refunds

We want you to be completely satisfied with your order. All purchases may be canceled at no cost prior to shipment. If there are any third party or carrier errors, you agree to let us help you resolve these in a timely manner.

Should you decide to cancel the order once it has already shipped, you (the buyer) will be responsible for all shipping charges, including return shipping. The refund will be processed once the item has been received at the warehouse. Depending on the specific table and manufacturer warehouse, a restocking fee may be assessed. Please review our returns policy by manufacturer for more information, as not all manufacturers accept returns for tables or accessories.

For those items that are non-returnable but arrive damaged, we will promptly provide a replacement at absolutely no cost to you pursuant to our Damages and Shipping Insurance policy and procedures.

Because we cannot sell used or damaged items, all returns must be in new and unused condition, including original packaging (please do not assemble or modify the product in any way). 

Shipping Insurance

Cribs & Carriages provides complimentary shipping insurance with all orders; we want your item to be fully insured and protected while in transit. Shipping insurance allows a merchant to replace or refund an order that suffers damage due to shipping, at no cost to the buyer.

By accepting a damaged box and signing for it in "good condition", however, a customer acknowledge they wish to receive the order as is and cancel the right to any refund or replacement. Any box visibly damaged during shipping may indicate a damaged item within. This means a customer should always notate the damage to a box or item on the delivery bill, otherwise insurance cannot be filed and refunds/replacements cannot be made. We know this is pretty straight-forward, but we are required to disclose it! :) 

We strive for 100% customer satisfaction. In the event we process an insurance claim for damage, please bear in mind that we will always provide a refund or replacement without you having to wait for the claim process to be over. In doing so, however, you agree to hold onto the damaged item until the claim process is over. Refusal to warehouse the damaged item means shipping insurance cannot be executed and voids the ability to provide refunds/replacements. This is common practice with all U.S. carriers (UPS, Fedex, etc) when processing insurance claims for refunds or replacements and does not in any way make you responsible for the delivery damage. 

If you have any questions at all, please contact us a 407-308-0090 or at support@cribsandcarriages.com and our professional staff will be glad to assist you.

Delivery Method

All orders are delivered "curbside". For questions about alternate delivery methods, or what curbside delivery is, please click here.

If you choose another type of delivery (such as Inside Delivery), please retain the email confirming any alternate delivery method for your records. For your protection and peace of mind, any guarantee is only provided in writing and never verbally. It is important to note that some deliveries may incur additional costs due to remote / hard to access / limited access locations. Although rare, we will promptly let you know if this is the case so that you may choose whether or not to proceed with the shipment.

What is Inside Delivery?

Inside delivery service with a carrier does not necessarily mean what the name suggests. When this service is requested on a shipment going to a business, the carrier will take the freight into the storefront for delivery. On a residential delivery, the carrier will only take the shipment onto the property, or into the garage of the residence. Please note this is the case with any shipment from any company and is not specific to Cribs and Carriage's inside deliveries.

When a driver delivers to a specific room in a house or business (for example a basement or 2nd floor), the requested service is known as White Glove service. Since this is very time consuming, only specific shipping companies offer white glove service. If you require white glove service, please let us know and we'll be glad to get you a quote! 

Is Free Shipping Offered Everywhere in the US?

Although we strive to offer absolutely free shipping during our promotional periods, there are some locations where we simply cannot offer free shipping. These are typically states such as Hawaii and Alaska, although not limited to these, as locations with restricted access (ie islands, heavy metro areas), rural areas and neighborhoods, or locations which a carrier may deem remote or difficult to get to also fall under this category. Coast-to-coast shipping may not be covered under our free shipping policy, as we strive to obtain the fastest route to prevent item breakage and deliver exceptional customer satisfaction. If you feel you are in such a location, please feel free to contact us to make sure. We will still provide a credit for shipping in these instances. If you place an order and we find that you are in such an area, we will immediately contact you with all available options.

 

Thanks so much for choosing Cribs & Carriages, we look forward to serving you!